|
|
|
| Home>Service Channels>Citibank Online>Citibank Alert Service |
|
 |
 |
| The free Citibank Alerts Service (CitiAlert) enables you to monitor your accounts and investments with us through SMS or E-mail alerts. |
|
|
    |
|
| Banking in Control:Citibank provide you free Citialert Service to you to easily manage financial products and Credit Card. |
|
|
| We will send alerts to you upon below the changes to your account with us. |
|
| Alerts for My Accounts: |
- Weekly Account Balance Notification
- When my savings account has received a fund transfer
|
|
| Investments: |
- When I have opened a time deposit/premium account/enhanced yield account
- When my time deposit/premium account/enhanced yield account is due to mature
- When my time deposit/premium account/enhanced yield account has been redeemed
|
|
| Credit Card Alerts: |
- Credit Limit Increase Alert
- Credit Limit Decrease Alert
- Credit Card Payment Overdue Alert
- Card Replacement Alert
- Citibank Credit Card Statement Alert
- Citibank Credit Card Payment Posted Alert
- Transaction on my Credit Card Alert
|
|
| How to Enroll for CitiAlerts? |
|
| Step One：Select My Profile under Services |
|
| Step Two: Click Manage Alerts |
|
| Step Three: Click Edit Alerts |
|
| Step Four: Check on the Alerts you wish to subscribe for |
|
 |
|
| For details, make an online appointment now at your convenience, You also can reach us via our 24-Hour Service Hotline at 400-821-1880 or 800-830-1880 (For land lines within mainland China). If you are overseas, please call (+86)-(20)-3880-1267 (Personal and CitiBusiness customers) or (+86)-(21)-3896-9500 (Credit Card customers). |
|
Click on  to expand and on  to minimise the details. |
|
| What is Citi Alerts? |
|
| Citi Alerts is a notification service that delivers SMS or email alerts to customers when there is a specific activity on their deposit, investment and loan accounts. |
|
|
|
|
|
|
|
| How do I enroll for Citi Alerts? |
|
| You can enroll through the following way: |
|
- Successfully log on to Citibank Online
- Select 'My Profile' on the top menu under ' Services'
- Click on "CitiAlert" for instant enrollment
|
| Here, you can create and customize Citi Alerts unique to your needs by selecting your preferred notification method for each alert. |
|
|
|
|
|
|
|
|
|
|
|
|
|
| How can I de-enroll from Citi Alerts? |
|
|
| Yes, you can de-enroll via the following method any time. |
|
- Successfully log on to Citibank Online
- Select 'My Profile' on the top menu under ' Services'
- Click on CitiAlert" for de-enroll
- Uncheck all the alerts for which you are enrolled and you will no longer receive Citi Alerts
|
|
|
|
| How can I update the bank with my contact details? |
|
|
| To successfully receive Citi Alerts, please ensure that you keep your email address and mobile phone details updated with us at all times: |
|
- If any enquiry, please reach us via our 24-hour hotline 800-830-1880 / 86-20-38801267 within mainland China. If you are calling from other parts of the world, please call us from 86-20-38801267.
For credit card holders, please call us at 400-821-1880 / 86-21-38969500 within mainland China. If you are calling from other parts of the world, please call us from 86-21-38969500.
- Update your contact details at any of our Branches.
- Successfully log on to Citibank Online and password and choose "Change Contact Information" from "Edit Profile and Preferences". One time password will be sent to your registered mobile phone, you are required to enter for authentication before updating the contact details.
|
|
|
|
|
|
|
|
|
|
|
|
