Service Channels

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Citibank Service Channels
Access your accounts in multiple ways
Wherever your hopes and ambitions take you, we are with you all the way. With Citibank, you can enjoy access to your accounts and manage your finances the way you want, whenever and wherever you choose.
Citibank Online
  • Access your account and manage your finances whenever, wherever you are
  • Receive e-mail alerts to monitor your accounts and investments
Citi Mobile
  • Enhanced user interface
  • ApplicableĀ to IOS, Andriod and mobile Browser
  • Banking on the go services
  • Citibank 24-Hour Service Hotline: 400-821-1880 or 800-830-1880 (For land lines within mainland China). If you are overseas, please call (+86)-(20)-3880-1267 (Personal and CitiBusiness customers) (+86)-(21)-3896-9500 (Credit Card customers).
  • Dedicated professional CitiPhone Officers at our service
CitiFax Service
  • Nation-wide fax number: (8621) 2896-3663
  • Enroll now to complete your banking transactions at the comfort of your home or office
Citi Global Transfer
  • Instantaneous Fund Transfer from overseas Citibank branch
  • Convenient Remittance via online banking
  • 3 hour instant transfer to account in Citibank Hong Kong or Citibank Taiwan
  • Fee waived for qualified Citigold customer
Branch / ATM Network
  • Visit us at any of our branches to carry out your daily financial transactions or speak to our personal bankers / Citigold relationship managers
  • Our expanding ATM network gives you easy access to a wide range of banking services
Gift of the month
QDII--Mutual Fund